Samoutfit fashion Pvt. Ltd. Would like to thank you for being associated & shopping with us at our website www.samoutfit.com
This Policy describes about our consumer friendly product cancellation, return, cooling off period, buy-back and refund policy in respect of shopping made at our Website.
Please note any / all claims of shopping cancellation, return, exchange, or refunds shall be default by this policy and the Company reserves its right to change the Policy at any time without any prior notice. To make sure you are aware of any changes, please review this policy periodically.
1. RETURN AND REFUND POLICY
2. TERMS OF RETURN AND REFUND:
2.1. As a unique feature, Company has “No Question Asked” Return and Refund Policy subject to certain quality parameters and guidelines as set forth herein below. #The Return Period is specifically mentioned on Product’s description page. No request of return or refund shall be entertained beyond that period.
2.2. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, in such case you must refuse to accept delivery. We assure exchange or replacement for the products, or refund, as the case may be, upon such refused deliveries. Accepting delivery of such damaged or tampered shipments shall be entirely at your risk and Company shall not be responsible for the same.
2.3. If you are dissatisfied with the Product purchased from the Company or in the event where there are defects and deficiencies in the products, you may initiate a request for product exchange, replacement, or return, as the case may be, on the Platforms. You are advised to visit the section Contact Us on website www.samoutfit.com
2.4. If you are desirous of cancelling the ordered products and request for complete refund of the amount paid directly to the bank account/ credit card / debit card / wallet, used by you at the time of placing the order, the Company shall take the request and cancel such order. In such case, the eligible amount of refund shall be transferred by the Company to you directly to your bank account / credit card / debit card / wallet used at the time of placing the order, after deduction of business incentives (including TDS) earned / accumulated / paid by ……………… on the cancelled order along with all subsequent orders made on or after the date of cancelled order, either placed by you or your sales network team.
2.5. If the amount of business incentive / group incentive (including TDS) already earned / paid to you is more than the amount of refund requested by you towards cancelled product, no refund will be given in such case as you have already received the amount more than / equal to the amount of refund requested. In such case, the Company may at its sole discretion reserves absolute right to recover such additional amount from you. This provision is necessary to eliminate exploitation of the business plan by abusing the process of refund facility provided by the Company
2.6. Provisions of clause 2.4 and 2.5 above will not be applicable in case of exchange, or delivery refused pursuant to provisions of clause 2.2 of this Policy, as the case may be.
2.7. In case of damaged product, wrong product or quality issues with the products, you must register your complaint within 24 to 48 hours from the date of delivery. Any claim for damaged product/quality issue/wrong product reported after 48 hours from the date of delivery will not be entertained by the Company.
2.8. You shall ensure that the Product(s) being returned comply with the conditions set out under this Policy.
2.9. If you seek refund against cancellation of your order, Company shall initiate refunds within 10 (Ten) business days from the date on which it receive the shipment at its warehouse.
2.10. All return, replacements and refund shall be subject to successful completion of quality check at Company’s warehouse in compliance of terms and conditions of this Policy.
2.11. The refund will reflect either in your bank account which was originally used for purchase of the products. All refunds in your bank account shall be subject to applicable charges as your bank may deduct as per their policy. In such cases, if you find any deduction from the amount of refund which is not communicated to you, please check with your bank.
2.12. If you purchase Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), you shall be required to return all the Products that form a part of the Bundled Package for Company to process refunds.
For example: if you purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, you will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package
2.13. Return, exchange, or refund for purchased Products shall not be entertained by Company if: The Product has been used for reasons apart from checking fit and comfort.;
• The Product has been washed;
• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded;
• The serial number / bar code of the Product, as applicable, does not match Company’s records;
• The accessories delivered with the Product are not returned along with the Product, in an Undamaged condition;
• There are any dents, tears or any other damage to the Products or any part thereof;
• The gifts accompanying the purchased Product have not been returned, or upon being returned,
• Show signs of being used, washed, or defect; or Company is satisfied that the Product has been rendered defective or unusable.
• If the Products are from ‘Other Categories’ as mentioned in Clause 2.8 and doesn’t meet the criteria of return or refund
2.14. Refund of the amount will be initiated for saleable, sealed, unopened products only (as the case may be) if specifically requested and upon successful completion of quality checks of eligible products at Company’s warehouse. The Company may also conduct quality check of the delivered Products at your location and if satisfied with the claim raised, accept the return of the Products. It is further clarified that the Company shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on its quality checks parameters.
2.15. Upon failure of quality check of the eligible products, the Company may at its sole discretion destroy, disposes otherwise deal with such products return, which in its opinion, neither have any commercial value nor any utilization or have lost its actual character substantially without any liability, of whatsoever nature. The Company also reserves its rights to claim or charge from you the expenses incurred by the Company on reverse logistics for picking up product return forthwith or at the time of future purchases from the Company.
2.16. Refund in your bank account, shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery(for reasons attributable to, and accepted by Company at its sole discretion after due verification).
2.17. Replacement or exchange is subject to availability of the product (size, color, etc.) and is limited to one request only.
2.18. The Company will keep you updated about the status of your complaint on your registered mobile number or email address, as the case may be. The Company disclaims all liabilities on account of your failure to check any update about the status of your complaint(s).
2.19. Refund of the amount will be initiated for saleable, sealed, unopened products only (as the case may be) if specifically requested and upon successful completion of quality checks of eligible products at Company’s warehouse. The Company may also conduct quality check of the delivered Products at your location and if satisfied with the claim raised, accept the return of the Products. It is further clarified that the Company shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on its quality checks parameters.In case the products return is not accompanied by the accessories, gifts or other items originally bundled with such Product, the Company shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the product return, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund.
2.20. Refunds shall be processed by the Company through its normal banking channels only and no requestor payment of cash shall be entertained.
2.21. All refund shall be initiated Indian Rupees only.
2.22. The Company shall not be responsible for the products returned by mistake. In circumstances where product not belonging to the Company is returned by mistake, the Company shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against the Company in this regard.
3.Under 30 day's refund policy available less with gst and shipping charges. Balance amount will be credited to customer's account within 15 days.
In case of any queries, please contact customer support service Email - email@example.com
Mobile number - 8604795615